Refund & Returns
Our 30-day money-back guarantee and how returns work.
Eligible purchases from Glock Switches USA are backed by a 30-day money-back guarantee.
Overview
Our 30-day money-back guarantee runs for 30 days from the date you receive your order. If 30 days have passed since delivery, we are unable to offer a full refund or exchange.
To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. Firearms must not have been fired, altered or modified. A receipt or proof of purchase is required.
Non-returnable items
- Gift cards
- Items that have been used, fired, altered or modified
- Any item returned more than 30 days after delivery
- Any item not in its original condition, or damaged or missing parts for reasons not due to our error
How to start a return
Because firearms are transferred through licensed FFL dealers, as covered in our Shipping Policy, please do not ship anything back before contacting us. Email [email protected] with your Order ID to request a return authorization (RMA) and the correct return address. Do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will email you to confirm receipt and to let you know whether your refund is approved. If approved, the refund is applied to your original payment method within a few business days.
Late or missing refunds
If you have not received your refund yet, first check your bank or card account again. Then contact your card company and your bank, as there is often processing time before a refund is officially posted. If you have done this and still have not received your refund, email [email protected].
Exchanges
We only replace items that are defective or damaged. If you need an exchange for the same item, email [email protected] and we will provide return and replacement instructions.
Return shipping
Unless the return is due to our error, you are responsible for return shipping costs, which are non-refundable. For higher-value items we recommend a trackable shipping service, arranged through the dealer or carrier we specify in your return authorization.
Need help?
Email [email protected] or visit our Contact page or the FAQ for anything related to refunds and returns.